Amazon Connect Customer Partners
Innovating the customer experience with Amazon Connect Customer solutions
Overview
Today's customers expect seamless, personalized experiences at every touchpoint, yet legacy CX infrastructure wasn't built to deliver them. Amazon Connect Customer solves this with a unified, AI-native solution spanning voice, chat, email, SMS, and social.
Whether migrating from on-premise systems, deploying autonomous AI agents, or scaling conversational self-service, delivering these outcomes requires validated expertise. AWS customers seek proven Partners who can modernize their customer experience operations and move AI from pilot to production with confidence.
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The AWS Connect Customer Competency is designed to identify, validate, and promote AWS Partners with demonstrated AWS technical expertise and proven customer success. These AWS Partners have passed a rigorous technical validation to ensure they are following AWS best practices for delivering Amazon Connect Customer services to customers
Helps you design and deploy an omnichannel cloud contact center with Amazon Connect Customer to provide superior customer service at a lower cost. These Amazon Web Services (AWS) Partners follow best practices with Amazon Connect Customer and have proven success delivering AWS services to customers
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Offers AWS customers value added and supported products that not just extend the native functionality of Amazon Connect Customer but also enhance the contact center overall. These partnerships produce optimized solutions that are validated by AWS Partner Solution Architects to ensure customers have a consistent and reliable experience with Amazon Connect Customer
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Additional resources
AWS Partner Success Stories
Explore compelling real-world case studies and insights from industry pioneers who are transforming businesses through innovative AWS Amazon Connect Customer solutions.